Our AI Success Stories

The Challenge:

A rapidly growing tele-psychology platform struggled with timely prioritization as the number of intake questionnaires outpaced counsellor availability, risking delays for urgent mental health cases.

Our Solution:

Straven & Co developed an advanced AI screening tool using a gradient-boosting model trained on historical assessment data. The model detects critical linguistic and emotional indicators of acute distress, providing transparent, interpretable risk scores alongside explanatory insights for counsellors.

The Impact:

• Immediate identification of high-risk cases, drastically reducing urgent case response time.
• Significant reduction in manual triage, enhancing counsellors' efficiency.
• Improved satisfaction among staff, with greater focus on meaningful interventions.

The Challenge:

A dental network faced inefficiencies from manual handling of thousands of scattered patient files, impeding timely and targeted marketing and patient engagement.

Our Solution:

Straven & Co implemented an AI-driven data management solution, training a PyTorch-based vision-and-text classifier. The model automatically segments and tags patient files directly into the CRM by treatment type, visit stage, and demographic information.

The Impact:

• Reduced campaign preparation from days to seconds.
• Dramatic decrease in data errors and improved accuracy.
• Tripled marketing output without increasing staff workload.

The Challenge:

An outpatient clinic struggled with patient engagement due to impersonal and ineffective email communications, resulting in low satisfaction and stagnant growth.

Our Solution:

Straven & Co developed a generative AI system leveraging GPT-4, creating highly personalized and patient-friendly communications. Patient segments were identified through data clustering, enabling timely, relevant, and human-like messaging.

The Impact:

• Open rates and click-throughs more than doubled immediately.
• Significant rise in patient satisfaction scores (NPS).
• Increased repeat bookings driven by genuinely engaging patient communications.

The Challenge:

A multi-specialty hospital faced high call volumes due to patients' confusion over complex medical discharge notes, burdening nursing staff and compromising efficiency.

Our Solution:

Straven & Co designed a secure, AI-powered chatbot trained on simplified nurse-written summaries paired with complex medical notes. Integrated into the electronic health record, the chatbot provided instant, clear explanations while maintaining clinical accuracy and safety.

The Impact:

• Dramatically improved patient understanding and satisfaction.
• Significantly reduced the volume of patient calls to nursing staff.
• Enabled nurses to refocus on critical clinical tasks, reducing potential readmissions linked to misunderstandings.

The Challenge:

A dental clinic experienced significant staff friction following the introduction of a new principal dentist, threatening productivity, team morale, and patient care quality.

Our Solution:

Straven & Co designed and executed a strategic change management program focused on clear communication, team-building workshops, and structured feedback loops. The program provided tailored coaching for the new principal dentist and collaborative sessions to align the staff with new leadership goals.

The Impact:

• Enhanced staff cohesion and significantly reduced interpersonal conflicts.
• Achieved a smooth and effective leadership transition, maintaining high standards of patient care.
• Increased staff satisfaction and overall clinic productivity by 25%.

The Challenge:

A fast-growing technology startup faced challenges in employee productivity due to skill gaps, limited resources, and inefficient workflows, affecting innovation and growth potential.

Our AI-Driven Solution:

Straven & Co delivered a specialized AI workshop designed to equip employees with skills to effectively leverage Large Language Models (LLMs). Participants gained practical knowledge on automating routine tasks, enhancing creativity, and optimizing decision-making. The interactive sessions included actionable AI tips, industry-specific examples, and hands-on training.

The Measurable Impact:

• Increased employee productivity by automating repetitive tasks, saving an average of 10 hours per employee weekly.
• Enhanced creative output, with a 40% rise in innovative and actionable project proposals.
• Improved cross-team collaboration and operational efficiency, accelerating project completion by approximately 30%.